Know where your data lives.
Understand how BotNira approaches data storage, processing, regional infrastructure and international data transfers.
Data residency should be easy to understand.
Data residency refers to the geographic location where data is stored. For AI-powered communication services such as BotNira, it is also important to understand where information may be processed while delivering the service.
BotNira's Trust Center provides information about data storage, processing, regional availability and international transfers so businesses can evaluate BotNira against their own privacy, security and regulatory requirements.
Storage and processing are not the same thing.
Understanding the difference helps businesses evaluate how their information moves through an AI communication platform.
Data Storage
The geographic location where information is retained by a service or infrastructure provider.
Data Processing
The location where systems process information to provide a service or perform an operation.
Data Transfer
The movement of information between regions, systems, service providers or infrastructure.
Explore data residency by region.
Select a region to learn more about the data residency and processing considerations relevant to that jurisdiction.
Canada
Regional privacy and data handling considerations for Canadian businesses.
View Canada →United States
Data handling and regional considerations for businesses operating in the United States.
View United States →European Union
Regional data protection and processing considerations for organizations in the EU.
View European Union →United Kingdom
Information relevant to UK organizations and data protection requirements.
View United Kingdom →Australia
Data handling and privacy considerations for organizations operating in Australia.
View Australia →India
Regional data handling considerations for businesses operating in India.
View India →How information moves through BotNira.
A high-level view of the types of systems involved when a customer interacts with a BotNira-powered business.
Customer
A customer interacts with a business through a supported communication channel.
Communication Channel
The interaction reaches BotNira through the configured voice or messaging channel.
BotNira Processing
Information may be processed by the systems required to provide the requested service.
Business Systems
Configured workflows may connect the interaction to business tools or services.
What types of information may be involved?
The information processed by BotNira can vary depending on how a business configures and uses the platform.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email address, account information | Account management |
| Contact Data | Phone numbers, contact details | Communication and business workflows |
| Conversation Data | Messages and conversation content | Providing AI-powered communication services |
| Voice Data | Audio or voice interaction data | Voice communication services |
| Business Data | Business information, knowledge and configuration | Providing customized AI responses |
| Technical Data | Logs, device and technical information | Security, reliability and service operation |
Data may cross borders.
Depending on the services enabled, customer configuration and infrastructure involved, information may be processed or transferred across geographic regions.
Where international transfers are applicable, BotNira's privacy and contractual frameworks are designed to address applicable data protection requirements.
Learn more about Privacy →Know which providers help deliver BotNira.
BotNira may rely on carefully selected infrastructure and service providers to operate parts of the platform.
Looking for a specific region?
Explore our regional pages or contact the BotNira team if you need additional information for your security or compliance review.