BotNira service status.
Information about the operational status of BotNira services, communication channels, AI processing and supporting infrastructure.
This page provides a high-level view of the current service condition and important service-related information.
No active incident is currently displayed on this page.
About this status page.
This Trust Status page provides a customer-facing overview of BotNira services. It is intended to help customers understand the availability of major service components and identify important service notices.
For security incidents, service interruptions or other significant events, BotNira may provide additional information through the appropriate customer communication channels.
This page should not be interpreted as a real-time infrastructure monitoring dashboard.
BotNira service status.
Current status information for major BotNira service components.
Voice & Phone Calls
Incoming and outgoing AI-powered telephone communication.
WhatsApp communication and message handling.
Email communication and message processing through BotNira.
Website Chat
Website-based conversational communication.
AI Processing
AI-powered speech and conversational processing.
CRM & Integrations
Customer relationship management and connected business integrations.
Data Storage
Application data storage and regional backup infrastructure.
Trust Center
Compliance, security, privacy and trust documentation.
How communication services connect.
Different BotNira communication channels can use different infrastructure providers.
Phone Calls
Phone calls can use Twilio as the telecommunications bridge between the customer's telephone network and BotNira.
AI processing is handled through BotNira's configured AI services.
WhatsApp communication involves Meta's infrastructure for message transmission.
Applicable BotNira processing and storage occurs through BotNira's platform.
Email functionality is handled through BotNira's platform according to the applicable service configuration.
Website Chat
Website chat is provided through BotNira's platform and does not require a separate communication intermediary.
Security and service incidents.
BotNira maintains a security response function for investigating and responding to security events and incidents.
Where appropriate, affected customers may receive communications regarding significant incidents that could affect their services or information.
Incident handling is performed according to BotNira's internal security and response procedures.
View Security Program →Planned maintenance.
BotNira may perform maintenance, upgrades, security improvements and infrastructure changes as necessary to maintain and improve the service.
Where planned maintenance is expected to materially affect customer services, BotNira may provide appropriate notification.
Third-party service dependencies.
Some BotNira functionality depends on external infrastructure and service providers.
Twilio
Telecommunications infrastructure used for applicable phone communication.
OpenAI
AI and speech processing services used by applicable BotNira functionality.
Meta
WhatsApp infrastructure involved in applicable WhatsApp communication.
BotNira Infrastructure
BotNira manages the application, storage, processing and integration layer of the platform.
Regional data infrastructure.
BotNira provides regional storage and backup environments for supported markets.
Canada
Canadian vendor data is stored and backed up within the designated Canadian environment.
Canada →United States
US vendor data is stored and backed up within the designated US environment.
United States →Europe
European vendor data is stored and backed up within the designated European environment.
Europe →United Kingdom
UK vendor data is stored and backed up within the designated UK environment.
United Kingdom →Australia
Australian vendor data is stored and backed up within the designated Australian environment.
Australia →Service history.
Significant service incidents and maintenance events can be documented here as the status program develops.
No incidents currently listed.
There are no historical service incidents displayed on this page at this time.
Found a security or service issue?
If you experience a service issue or believe you have identified a security concern involving BotNira, please contact our team.
For security-related matters, provide as much relevant information as possible so our team can investigate the issue.
Kamal@botnira.comExplore the BotNira Trust Center.
Trust and transparency matter.
Explore BotNira's security, privacy, compliance and data-residency documentation.