Security resources.
Learn how BotNira protects business, customer and communication data through technical and organizational security controls.
This section provides security information for customers, IT teams, security professionals, procurement teams and enterprise risk reviewers.
Technical and organizational safeguards protect BotNira services and data.
Security is part of how BotNira operates.
BotNira processes business and customer communications on behalf of vendors using the platform.
Our security program is designed to protect information against unauthorized access, alteration, disclosure, loss and disruption.
Security controls are applied across infrastructure, applications, data storage, access management and operational processes.
View Main Security Page →Technical and organizational safeguards.
BotNira uses multiple layers of security controls to protect information and services.
SSL / TLS
Secure transport protocols are used to protect information while it is transmitted between supported systems and services.
Encryption at Rest
Stored information is protected using encryption mechanisms appropriate to the applicable infrastructure and services.
Encryption in Transit
Data transmitted through supported BotNira services is protected using secure transport mechanisms.
Two-Factor Authentication
Two-factor authentication provides an additional security layer for supported accounts and administrative access.
Access Controls
Access to BotNira systems and information is controlled according to operational and security requirements.
Firewall Protection
Firewall controls are used to help protect infrastructure and restrict unauthorized network access.
DDoS Protection
Protection mechanisms are used to help mitigate distributed denial-of-service attacks and maintain service availability.
Backups
Regular backups are maintained to support data recovery and operational resilience.
Vulnerability Scanning
BotNira performs regular vulnerability scanning as part of its ongoing security activities.
Penetration Testing
Penetration testing has been completed as part of BotNira's security assessment activities.
View Certificate →Incident Response
BotNira maintains a security response function for investigating and responding to security events and incidents.
Data Deletion
When a vendor closes their BotNira account, applicable data is retained for 45 days before permanent deletion.
Protecting information throughout its lifecycle.
BotNira applies security controls to information throughout its lifecycle, including collection, transmission, processing, storage, backup and deletion.
Vendors remain responsible for configuring and managing their use of BotNira in accordance with their own legal, regulatory and contractual obligations.
View Privacy Resources →Security across supported regions.
BotNira maintains regional infrastructure for supported service markets.
Canada
Canadian vendor data is stored and backed up within the designated Canadian environment.
Canada Security & Residency →United States
US vendor data is stored and backed up within the designated US environment.
US Security & Residency →European Union
EU vendor data is stored and backed up within the designated EU environment.
EU Security & Residency →United Kingdom
UK vendor data is stored and backed up within the designated UK environment.
UK Security & Residency →Australia
Australian vendor data is stored and backed up within the designated Australian environment.
Australia Security & Residency →India
Indian vendor data is stored and backed up within the designated Indian environment.
India Security & Residency →Security across communication channels.
Different communication channels can involve different infrastructure and service providers.
Phone Calls
Phone communication may involve Twilio as the telecommunications infrastructure provider. BotNira then handles applicable processing and platform functions.
WhatsApp communication involves Meta's infrastructure for message transmission. BotNira handles applicable processing within its services.
Email communication is handled through BotNira services according to the applicable configuration.
Website Chat
Website chat conversations are handled through BotNira services without an additional communication intermediary.
Security and compliance evidence.
Selected security and compliance documentation is available through the BotNira Trust Center.
Need additional security information?
Enterprise customers and prospective customers may require additional information during security reviews, procurement processes or vendor-risk assessments.
If the information you require is not publicly available, contact the BotNira security team.
Contact Security TeamContinue exploring BotNira.
Security questions?
Our team can provide additional information for security reviews, enterprise due diligence and compliance assessments.