BotNira documentation.
Technical and operational documentation to help customers understand how BotNira works, processes information and delivers AI-powered communication services.
Explore our platform architecture, data flows, AI processing, integrations, data residency and operational policies.
Information about BotNira's services, architecture and data processing.
Understand how BotNira works.
BotNira provides AI-powered communication services that allow businesses to manage customer conversations across multiple communication channels.
This documentation provides a high-level view of the technologies, services, data flows and operational practices involved in delivering BotNira services.
Some technical and security information may be restricted or provided separately to qualified customers and enterprise security teams.
Explore BotNira documentation.
Select a documentation category to learn more about the BotNira platform.
BotNira Platform
Overview of the BotNira platform, its primary services and how businesses use BotNira to manage customer communication.
Platform Documentation →Architecture
High-level information about BotNira's application architecture, communication infrastructure and service components.
Architecture Documentation →Data Flow
Understand how information moves through BotNira when customers communicate through supported channels.
Data Flow Documentation →Voice Services
Documentation covering the high-level flow of phone calls through telecommunications, BotNira and applicable AI services.
Voice Documentation →Information about WhatsApp communication, Meta's role in message transmission and BotNira's processing environment.
WhatsApp Documentation →High-level information about email communication handled through BotNira services.
Email Documentation →Website Chat
Information about BotNira website chat, customer conversations and processing within the BotNira platform.
Website Chat Documentation →SMS
Information about SMS-based customer communication and how messages are handled through BotNira.
SMS Documentation →How AI processing works.
BotNira uses artificial intelligence to support automated customer conversations and communication workflows.
Depending on the service and communication channel, information may be processed by applicable third-party service providers used by BotNira.
BotNira currently uses OpenAI services for applicable AI and speech-processing functions.
View AI Documentation →Regional data documentation.
BotNira maintains regional infrastructure and documentation for supported markets.
Data retention and deletion.
BotNira retains vendor and associated customer data while the vendor maintains an active BotNira account, subject to applicable policies and contractual requirements.
When a vendor closes their BotNira account, applicable data is retained for 45 days before permanent deletion.
While an account remains active, vendors may manage or delete applicable customer communications and information through their BotNira environment, subject to available functionality and applicable requirements.
View Privacy Documentation →Third-party services and subprocessors.
Some BotNira communication and AI capabilities involve external service providers.
Twilio
Twilio provides telecommunications infrastructure used in applicable BotNira voice communication flows.
OpenAI
OpenAI services are used for applicable AI and speech-processing functions.
Meta / WhatsApp
Meta provides WhatsApp communication infrastructure for customers using WhatsApp with BotNira.
Built around security controls.
BotNira maintains technical and organizational safeguards including SSL/TLS, encryption at rest, encryption in transit, two-factor authentication, firewall protection, DDoS protection, backups and vulnerability scanning.
Penetration testing has also been completed as part of BotNira's security program.
Explore Security Center →Continue exploring the Trust Center.
Need additional technical information?
Enterprise customers and security teams may request additional documentation that is not publicly available in the Trust Center.