Terms governing the use of BotNira.
These Terms of Service describe the general relationship between BotNira and businesses using the BotNira platform.
Customers should also review any order form, subscription agreement, service-specific terms or other contractual documentation applicable to their account.
General terms governing BotNira services.
Because legal requirements differ by jurisdiction, industry and customer use case, this should not be interpreted as a guarantee that every BotNira deployment is currently compliant with every law in every country.
1. Acceptance of Terms
By accessing or using BotNira services, the customer agrees to comply with the applicable contractual terms governing the service.
If the customer is using BotNira on behalf of a business or organization, the person accepting the terms represents that they have authority to bind that organization.
2. BotNira Services
BotNira provides AI-powered communication and automation services, which may include AI receptionist functionality, voice communication, messaging, appointment handling, website chat, email processing, integrations and related business workflows.
Features may vary depending on the customer's subscription, configuration, location and enabled services.
3. Customer Account
Customers are responsible for maintaining the security of their BotNira account credentials and for activity conducted through their account.
Customers should use appropriate access controls, strong passwords and available security features such as two-factor authentication.
4. Customer Data
Customers retain their rights in data submitted to BotNira, subject to the rights required for BotNira to provide its services.
Customers are responsible for ensuring that they have the appropriate rights, permissions and legal basis to provide personal information to BotNira.
5. Privacy
BotNira processes personal information according to its Privacy Policy and applicable contractual requirements.
Additional information about data storage, regional residency, security and subprocessors is available through the BotNira Trust Center.
6. AI Services
BotNira uses artificial intelligence services, including OpenAI API/business services, for applicable AI processing.
AI-generated responses may contain errors. Customers are responsible for determining whether human review, escalation or additional controls are appropriate for their particular use case.
7. Customer Responsibilities
Customers must use BotNira lawfully and must not use the platform for fraudulent, abusive, deceptive or prohibited activities.
Customers are responsible for complying with industry-specific requirements applicable to their business.
8. Communications
Customers are responsible for ensuring that calls, messages, emails and other communications made through BotNira comply with applicable consent, disclosure, marketing, recording and telecommunications requirements.
9. Third-Party Services
BotNira may integrate with third-party services required to provide particular functionality.
Depending on the communication channel, this may include providers such as Twilio, Meta and OpenAI.
Details of applicable subprocessors are available in the BotNira Subprocessors section.
10. Intellectual Property
BotNira and its underlying software, technology, interfaces, designs and documentation remain the property of BotNira or its applicable licensors.
These Terms do not transfer ownership of BotNira intellectual property to the customer.
11. Availability
BotNira works to maintain reliable availability of its services but cannot guarantee uninterrupted operation at all times.
Service availability may be affected by maintenance, infrastructure issues, third-party services, telecommunications networks, internet connectivity or events outside BotNira's reasonable control.
12. Account Closure
Customers may discontinue their BotNira service according to their applicable subscription or contractual terms.
Following account closure, applicable customer data is retained according to BotNira's published retention policy. BotNira currently retains applicable data for 45 days following account closure and then permanently deletes it, subject to legal or contractual requirements.
13. Changes to Services
BotNira may introduce, modify or discontinue features as its services evolve.
14. Changes to Terms
BotNira may update these terms when necessary to reflect changes to the service, law, security practices or business operations.
Material changes will be communicated through appropriate channels where required.
15. Legal and Regulatory Compliance Program
BotNira is actively working to expand its jurisdiction-specific legal and regulatory framework.
Our current objective is to complete the current legal and compliance enhancement program within the next two months, including additional jurisdiction-specific reviews, documentation and contractual processes where applicable.
Completion of a compliance program does not mean that every customer's particular use case is automatically compliant with every applicable law. Customers remain responsible for their own regulatory obligations.
16. Contact
Questions regarding these Terms may be sent to:
Kamal
kamal@botnira.com
Need contractual or legal information?
Contact our legal and data protection team.