Use BotNira responsibly.
BotNira is designed to help businesses communicate with their customers and automate business workflows.
This policy describes activities that are prohibited or restricted when using BotNira.
Protect customers, businesses and communication networks.
1. Lawful Use
Customers may use BotNira only for lawful business and communication purposes.
Customers must comply with applicable laws, regulations, industry requirements and telecommunications rules.
2. Fraud and Deception
BotNira may not be used to conduct, facilitate or support fraud, scams, impersonation, deceptive practices or other fraudulent activities.
3. Illegal Activities
Customers may not use BotNira to facilitate activities that violate applicable criminal or civil laws.
4. Harassment and Abuse
BotNira may not be used to harass, threaten, intimidate, stalk or abuse individuals.
5. Spam and Unsolicited Communications
Customers must comply with applicable laws governing marketing, electronic communications, telephone calls, messaging and consent.
BotNira must not be used to conduct unlawful spam campaigns or communications without the permissions required by applicable law.
6. Robocalling and Automated Calling
Automated calling functionality must be used only where permitted by applicable law and where the customer has obtained any required consent, authorization or other legal basis.
Customers are responsible for determining whether a particular calling campaign complies with local telecommunications and consumer-protection laws.
7. Caller Identification
Customers must not use BotNira to deliberately manipulate caller identification information for fraudulent, deceptive or unlawful purposes.
8. Messaging
Customers using WhatsApp, SMS or other messaging functionality must comply with the applicable platform rules and communication laws.
Customers are responsible for obtaining any required consent and respecting opt-out requests.
9. AI Misuse
BotNira's AI functionality must not be used to intentionally generate fraudulent, deceptive, abusive or unlawful content.
10. High-Risk Decisions
Customers should not rely solely on AI-generated output for decisions where applicable law, professional standards or the potential impact on individuals requires qualified human judgment.
This may include legal, medical, financial, employment, insurance or other high-impact decisions depending on the particular use case.
11. Sensitive Information
Customers are responsible for determining whether their intended use involves sensitive personal information, health information, financial information or other regulated data.
Additional contractual or technical requirements may apply to regulated information.
12. Security Abuse
Customers may not use BotNira to attack, disrupt, probe, compromise or gain unauthorized access to BotNira systems, third-party systems or other networks.
13. Malware
Customers may not use BotNira to distribute malware, malicious code, ransomware, spyware or other harmful software.
14. Credential Abuse
Customers may not use BotNira to collect, steal, guess or misuse another person's account credentials, authentication information or security tokens.
15. Intellectual Property
Customers must respect copyright, trademark, privacy, publicity and other intellectual property rights.
16. Impersonation
BotNira must not be used to impersonate another individual, organization, government authority, financial institution or other entity for deceptive or fraudulent purposes.
17. Customer Responsibility
Customers are responsible for the content, instructions, data, communications and workflows configured within their BotNira account.
18. Third-Party Platform Rules
Where BotNira uses or integrates with third-party services, customers must also comply with the applicable third-party platform rules.
These may include rules applicable to telecommunications, WhatsApp, messaging, AI services or other integrations.
19. Enforcement
BotNira may investigate suspected violations of this policy.
Where appropriate, BotNira may restrict, suspend or terminate access to services when required to protect customers, users, infrastructure, third-party providers or comply with law.
20. Reporting Abuse
Suspected abuse, security issues, fraud or other violations may be reported to:
Expanding our global legal framework.
BotNira is actively working to expand its jurisdiction-specific legal and regulatory compliance framework.
Our current objective is to complete the current legal and compliance enhancement program within the next two months.
This includes reviewing applicable requirements across the countries and regions where BotNira provides services and updating policies and contractual documentation as appropriate.
Because requirements vary according to jurisdiction, industry and use case, customers remain responsible for determining the specific requirements applicable to their operations.
Responsible use across BotNira channels.
Phone Calls
Customers must comply with applicable calling, recording, consent, caller identification and telecommunications requirements.
Customers must follow applicable Meta and WhatsApp policies, consent requirements and messaging rules.
Email communication must comply with applicable anti-spam, marketing and privacy requirements.
Website Chat
Website chat must not be used for unlawful, deceptive or abusive activities.
AI Receptionist
Customers should configure appropriate instructions and human escalation mechanisms for their workflows.
Integrations
Customers are responsible for ensuring that connected third-party systems are used in accordance with their applicable policies.
See something that violates this policy?
Contact BotNira so our team can review the issue.
Report to kamal@botnira.com
Nothing in this policy constitutes legal advice. Customers remain responsible for determining and satisfying the legal requirements applicable to their particular business, industry and jurisdiction.
Responsible technology starts with responsible use.
Explore BotNira's security, privacy, AI and compliance documentation.